Shipping policy
Thank you for shopping with Skincare Bar. We aim to process and deliver every order as efficiently as possible.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been confirmed. Orders placed over weekends or on South African public holidays will be processed on the next business day.
DELIVERY TIMES
Estimated delivery within South Africa is 7–15 business days after dispatch. Deliveries to remote or outlying areas may take slightly longer.
Please note that delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur due to courier backlogs, supplier processing, public holidays, severe weather or other circumstances outside our control.
SHIPPING COSTS
The applicable shipping fee will be displayed at checkout before payment is completed. Any free-shipping promotion will be subject to the conditions stated with that promotion.
ORDER TRACKING
Where tracking is available, customers will receive tracking information by email or SMS once the order has been dispatched. Tracking information may take 24–48 hours to become active.
MULTIPLE PARCELS
Some products may be fulfilled by different distribution partners. If your order contains multiple products, they may arrive separately and at different times. You will not be charged additional shipping fees when an order is divided into multiple parcels by us.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact number.
Skincare Bar cannot accept responsibility for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer. Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
FAILED DELIVERY ATTEMPTS
The courier may contact you or attempt delivery more than once. If a parcel is returned because nobody was available to receive it, the address was incorrect, or the customer failed to respond to the courier, an additional delivery fee may be charged before the parcel is resent.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your parcel as soon as it arrives. If an item is damaged, incorrect or missing, contact us within 48 hours of delivery. Please include your order number and clear photographs of the parcel, shipping label and affected product so that we can investigate.
LOST OR DELAYED PARCELS
If your parcel has not arrived within the estimated delivery period, please contact us so that we can investigate it with the courier or fulfilment partner.
Skincare Bar is not responsible for courier delays outside our reasonable control, but we will assist you in tracing your parcel and resolving the matter.
ORDER CHANGES AND CANCELLATIONS
Orders cannot normally be changed or cancelled once processing has started. If you need assistance, please contact us immediately. We will do our best to help, but changes or cancellations cannot be guaranteed after an order has been submitted to the supplier or courier.
CONTACT US
For assistance with an order or delivery, please contact us at:
Email: info.skincarebar@gmail.com
Website: www.skincarebar.co.za
Please include your full name and order number when contacting us.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been confirmed. Orders placed over weekends or on South African public holidays will be processed on the next business day.
DELIVERY TIMES
Estimated delivery within South Africa is 7–15 business days after dispatch. Deliveries to remote or outlying areas may take slightly longer.
Please note that delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur due to courier backlogs, supplier processing, public holidays, severe weather or other circumstances outside our control.
SHIPPING COSTS
The applicable shipping fee will be displayed at checkout before payment is completed. Any free-shipping promotion will be subject to the conditions stated with that promotion.
ORDER TRACKING
Where tracking is available, customers will receive tracking information by email or SMS once the order has been dispatched. Tracking information may take 24–48 hours to become active.
MULTIPLE PARCELS
Some products may be fulfilled by different distribution partners. If your order contains multiple products, they may arrive separately and at different times. You will not be charged additional shipping fees when an order is divided into multiple parcels by us.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, including the correct postal code and contact number.
Skincare Bar cannot accept responsibility for delays, failed deliveries or additional courier charges resulting from incorrect or incomplete delivery information supplied by the customer. Please contact us as soon as possible if you notice an error in your address. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
FAILED DELIVERY ATTEMPTS
The courier may contact you or attempt delivery more than once. If a parcel is returned because nobody was available to receive it, the address was incorrect, or the customer failed to respond to the courier, an additional delivery fee may be charged before the parcel is resent.
DAMAGED, INCORRECT OR MISSING ITEMS
Please inspect your parcel as soon as it arrives. If an item is damaged, incorrect or missing, contact us within 48 hours of delivery. Please include your order number and clear photographs of the parcel, shipping label and affected product so that we can investigate.
LOST OR DELAYED PARCELS
If your parcel has not arrived within the estimated delivery period, please contact us so that we can investigate it with the courier or fulfilment partner.
Skincare Bar is not responsible for courier delays outside our reasonable control, but we will assist you in tracing your parcel and resolving the matter.
ORDER CHANGES AND CANCELLATIONS
Orders cannot normally be changed or cancelled once processing has started. If you need assistance, please contact us immediately. We will do our best to help, but changes or cancellations cannot be guaranteed after an order has been submitted to the supplier or courier.
CONTACT US
For assistance with an order or delivery, please contact us at:
Email: info.skincarebar@gmail.com
Website: www.skincarebar.co.za
Please include your full name and order number when contacting us.